Refund Policy
Hot IPTV offers a 30-day money-back guarantee on all subscription plans. If you're not completely satisfied with our service, we'll refund your payment — no questions asked.
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1. 30-Day Money Back Guarantee
At Hot IPTV, we are confident that you will love our service. However, if you are not completely satisfied within the first 30 days of your purchase, we will refund your full subscription amount — no questions asked.
We believe in our service quality. The 30-day money-back guarantee applies to all first-time subscription purchases. This allows you to test our 25,000+ channels, 150,000+ movies, and 60,000+ TV series risk-free.
2. Eligibility Criteria
To be eligible for a refund, you must meet the following criteria:
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Refund requests submitted after the 30-day period.
- Subscription renewals (automatic or manual).
- Issues caused by the customer's internet connection or incompatible device.
- Abuse of the refund policy or multiple refund requests.
- Reseller credits or panel purchases (reseller terms apply separately).
- Partial refunds for unused portions of a subscription.
4. How to Request a Refund
Requesting a refund is simple and straightforward. Follow these steps:
Email us at support@hotiptv.co or message us on WhatsApp at +92 300 8867557.
Include your full name, email address used for purchase, and order number (if available).
While optional, your feedback helps us improve our service for future customers.
Our team will verify your request and process your refund within 3-5 business days.
5. Refund Processing Time
Once your refund request is approved, please allow the following processing times:
3-5 business days for refund approval and processing.
5-10 business days for the refund to appear in your bank account or credit card statement (depending on your payment provider).
We will notify you via email once your refund has been processed.
6. Subscription Cancellation
You can cancel your subscription at any time through your account dashboard or by contacting our support team. Please note:
- Cancellation stops future renewals but does not automatically issue a refund.
- You must submit a separate refund request within the 30-day window.
- Your service will remain active until the end of your paid billing period.
7. Payment Disputes
We strongly encourage customers to contact us directly before filing any payment disputes or chargebacks. Our support team is available 24/7 to resolve any issues you may have. Unauthorized chargebacks may result in:
- Immediate termination of your subscription and account.
- Permanent banning of your IP address and payment method.
- Legal action to recover disputed amounts and associated fees.
Please contact us first! We are always happy to resolve any issues and process legitimate refunds promptly.
8. Contact Information
For refund-related questions or to submit a refund request, please contact us:
Ready to Request a Refund?
Contact our support team with your order details. We process all refund requests within 3-5 business days.
Request Refund via Email Request via WhatsAppFrequently Asked Questions
Common questions about our refund policy and money-back guarantee.
Once approved, refunds are processed within 3-5 business days. Depending on your bank or payment provider, it may take an additional 5-10 business days for the funds to appear in your account.
Refunds are only available within the first 30 days of purchase. After 30 days, we cannot process refunds, but you may cancel your subscription to prevent future renewals.
Our 30-day money-back guarantee applies only to first-time purchases. Subscription renewals are non-refundable. However, you can cancel auto-renewal at any time.
If you purchased through an authorized Hot IPTV reseller, please contact them directly for refunds. Our refund policy applies only to direct purchases from hotiptv.co.
Refunds are issued to the original payment method used for the purchase. This includes credit/debit cards, PayPal, and cryptocurrency wallets.
No, you are not required to provide a reason. However, your feedback helps us improve our service for future customers.
Still have questions about refunds?
Our support team is available 24/7 to assist you.