Changing devices is different from adding another simultaneous screen. Tell support whether the old device is being replaced or will remain in use. Some player setups use ordinary credentials; others may depend on a registered device identifier. The required change therefore depends on the account and player.
What matters here
Keep the old setup intact until the new route is understood. A paid player licence may also have its own transfer rules, managed by its publisher rather than the subscription provider. Do not assume that buying a viewing term transfers an independent app licence.
Work through these checks
- Record the old and new device models and player names.
- Ask whether a registered identifier must be changed.
- Close playback on the old device before testing the replacement.
- After successful setup, remove private credentials from a device you are selling or giving away.
Avoid this mistake
Do not factory-reset the old TV first if it contains the only copy of the account information.
How to judge the result
The replacement should work under the confirmed account terms, with no abandoned device retaining private access.
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Published 29 October 2026 · Hot IPTV editorial team · How we write and update guides