Eligible request window
A first-time subscription purchase can be submitted for review within 30 days of the original payment. Include the customer name, purchase email and order reference where available. Keep a copy of the payment record and support conversation.
Listed exclusions
The Hot IPTV policy excludes renewals, requests after 30 days, reseller credits, repeat refunds and partial refunds. It also lists device incompatibility and customer internet-connection problems as exclusions.
An app publisher’s separate licence or app-store purchase has its own refund process. A Hot IPTV request does not automatically cancel or refund that separate payment.
How to request a review
Email [email protected] or use the linked WhatsApp number +44 7532 814802. State the order reference, payment date, selected plan and reason for the request. Describe any troubleshooting already completed.
A submitted request is not an automatic approval. If a quoted order condition and this policy appear inconsistent, ask for clarification before paying.