Choose Clear Cache rather than Clear Storage or Clear Data for the initial temporary-storage test. The latter options can remove the player's saved account and return it to its first-run screen.
Why this happens
Cached temporary files and persistent app data serve different purposes. The available button labels vary across Android versions and manufacturers.
Work through the steps
- Save the private account recovery route.
- Open the exact player's app-information page.
- Use the temporary-cache option shown by the device.
- Reopen the player and test before taking any broader action.
What to avoid
Do not press every storage button in sequence. A private playlist link can contain a password and must not appear in a public support screenshot.
Know what changed
The account should remain configured after a cache-only operation. If it disappears, restore the setup and identify whether storage or data was cleared instead.
Sources & further reading
support.google.com · android/answer/2668665?hl=en-GB
support.google.com · androidtv/answer/6121463?hl=en
References describe the device or technology. They do not establish Hot IPTV content availability. This guide is based on documentation; it is not a hands-on service test.
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Published 29 October 2026 · Hot IPTV editorial team · How we write and update guides