When scoreboards, subtitles or menu edges are cut off, inspect player zoom and television picture-size controls separately. Use the documented full-image option where supported. Check whether the application interface is cropped as well as the programme. Cropped menus suggest a different stage from a fault confined to one video. Preserve proportions and the complete frame rather than enlarging the image simply to fill the panel, which can hide information instead of fixing it.
Why it matters
The player, source and television can each enlarge the picture. A one-stage comparison locates the responsible control. Edge text is a concrete reference, while the interface boundary helps show whether the entire output or only the media picture is affected.
Work through the steps
- Check player menus for missing edges.
- Restore temporary player zoom.
- Read full-picture guidance for the active television input.
- Recheck the same scene and its text boundaries.
What to avoid
Do not stretch the picture to remove every empty margin. That can distort objects or crop more content. Avoid a global reset before checking reversible size controls and recording the current configuration.
The useful takeaway
Find the stage changing image size. Restoring the full frame can improve scoreboards and subtitles while preserving the account, network and programme selection that were already working.
Sources & further reading
www.sony.com · electronics/support/articles/00031431
References describe the device or technology. They do not establish Hot IPTV content availability. This guide is based on documentation; it is not a hands-on service test.
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Published 29 October 2026 · Hot IPTV editorial team · How we write and update guides