Compare the same programme through television speakers before altering player credentials. A working speaker test narrows the problem to routing, the external equipment or a format supported differently along the audio path.
Why this happens
The player, television and soundbar each influence the audible result. A visible picture does not confirm which device is receiving sound.
Work through the steps
- Check mute and volume on both devices.
- Select the intended soundbar input.
- Play the same programme through TV speakers.
- Review the TV output and documented soundbar connection.
What to avoid
Keep volume low while switching sound outputs. Do not assume every programme offers an alternate track or the same surround format.
Know what changed
The external output should carry the same programme reliably. If only one source stays silent, record its channel or title and track selection for further diagnosis.
Sources & further reading
www.lg.com · in/support/product-support/troubleshoot/help-library/cs-CT52006899-20154523932868
www.lg.com · us/support/help-library/lg-tv-how-to-use-the-magic-remote-for-tv--20154996607566
www.lg.com · in/support/product-support/troubleshoot/help-library/cs-CT52006584-20151747698636LST
hotplayer.app · official website
References describe the device or technology. They do not establish Hot IPTV content availability. This guide is based on documentation; it is not a hands-on service test.
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Published 29 October 2026 · Hot IPTV editorial team · How we write and update guides