Give the channel, regional edition, programme shown in the guide, actual programme and local time. State whether the error is a fixed time shift, the wrong programme or an entirely different channel schedule. That distinction helps identify the relevant correction.
What matters here
A screenshot can help if it shows the guide and selected channel without private account details. Include the time zone because the same schedule may be viewed in several locations. One mistaken listing is different from a device clock that shifts every channel.
Work through these checks
- Record the channel exactly as the player labels it.
- Note the actual programme being broadcast.
- Capture the incorrect guide entry and its time range.
- Send the evidence privately through the established support route.
Avoid this mistake
Do not describe every guide error as buffering or apply a global offset to repair one wrong programme name.
How to judge the result
A useful report allows the schedule mismatch to be identified without guessing the feed, location or time.
Keep reading
Published 29 October 2026 · Hot IPTV editorial team · How we write and update guides