A guide refresh retrieves schedule information through the player's supported process. It is different from deleting the whole account or refreshing every playlist source. Use it when listings are stale or incomplete, then record whether the refresh succeeds and what changes. If the same entries remain wrong, the issue may involve source data or mapping rather than a lack of local refresh attempts.
Why it matters
A guide refresh updates the configured schedule layer, while rebuilding an account changes more saved state. Trying the narrower operation first preserves favourites and login details while testing whether stale data explains the mismatch. A useful report also states which update completed and which specific listings remain incorrect afterwards.
Work through the steps
- Record a small example of the stale or missing listing, including the channel entry and displayed time, before starting the guide refresh.
- Use the documented guide-update control and allow that operation to finish, noting any error or completion status rather than interrupting it with other changes.
- Compare the original example afterward and report whether the data changed, stayed blank or remained mismatched while keeping the working account configuration intact.
What to avoid
Removing the source before its supported guide refresh creates unnecessary setup work. Do not confuse playlist reload, guide update and app-data removal because each shows a loading indicator; their effects on saved accounts and local organisation can differ substantially in the installed edition and platform.
The useful takeaway
Refresh the guide and inspect the specific result before wider resets. Preserve the working account and favourites, reporting the affected schedule range if the supported update leaves the original missing or stale listings unchanged.
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Published 29 October 2026 · Hot IPTV editorial team · How we write and update guides