Keep the purchase confirmation and compare the panel balance before and after the agreed credit delivery. If the figures disagree, report the reference, time and observed balance privately. Do not place another purchase simply because the first update has not appeared immediately.
What matters here
Credits, account activations and payment confirmations are separate records. A bank payment marked complete does not itself show which panel received the credits. Clear panel identification and a dated balance record help resolve that gap.
Work through these checks
- Note the correct panel account and opening balance.
- Retain the package and payment reference.
- Check the panel through its normal supported route.
- Report a discrepancy with redacted evidence and the expected amount.
Avoid this mistake
Do not share panel passwords or expose other customer records in a balance screenshot.
How to judge the result
A completed reconciliation links the purchased package to the correct panel and explains any difference between expected and displayed credits.
Keep reading
Published 29 October 2026 · Hot IPTV editorial team · How we write and update guides