Check whether video still plays before treating an empty guide as a subscription failure. Refresh the player’s guide data, confirm the intended EPG source where separately configured, and allow the import to finish. Then distinguish missing information on every channel from one unmapped entry or a schedule with the wrong time.
Why it matters
Video delivery and programme metadata can use different inputs. A renamed channel or changed identifier may lose its guide match while playback works. An incorrect time display is another problem again and should not be diagnosed as missing data.
Work through the steps
- Open a channel to confirm whether video and audio work.
- Refresh EPG data using the installed player’s guide control.
- Compare several channels and note whether names, descriptions or schedules are absent.
What to avoid
The useful takeaway
Avoid adding unrelated public guide URLs to a private account at random. They may not match the supplied channel identifiers. Report the affected channel names and player version when a normal refresh does not restore the guide.
Keep reading
Published 29 October 2026 · Hot IPTV editorial team · How we write and update guides