Report an ABC iview caption problem clearly

Confirm the item and caption setting

Begin with the specific episode or live programme you were watching. A report about a series in general is less precise than a report identifying the item that failed. Note whether that item carries the CC indicator.

ABC's September 2026 instructions provide a player-level caption control. On the website, play the programme, reveal the controls and select CC, then choose the offered caption option such as English. On a phone or tablet, reveal the playback controls and tap CC.

The website also has a default caption preference in profile Settings. For a fault report, the useful check is what happens on the actual affected item after captions have been selected, rather than merely whether a general preference was set earlier.

Describe the observed fault

ABC's troubleshooting page says to contact it when a CC-marked programme displays no captions after activation, or when earlier episodes had captions and the expected captions are absent. Record which situation applies.

The same help page explains that captions for live news and some current affairs are produced as speech happens, so a short delay is common. State whether you were watching live or playing a recorded episode when describing a timing problem.

If captions appear but contain an error, note the point in the programme and describe the text seen. If they are mistimed, say whether the mismatch persists or occurs only around one passage. These are practical reporting details, rather than invented required form fields.

Prepare a report the team can locate

ABC's request guidance asks for enough information to identify the service, programme, webpage and broadcast or publication date. Collect those identifiers before opening the contact form.

• Programme and episode title, with the date or edition where known.
• The page URL or the route used to open the item.
• Whether playback was live or on demand, and the approximate position of the fault.
• The device, app or browser used and the caption option selected.
• What you expected to appear and what actually appeared.

Use the official support route

Follow the contact link from ABC's caption help and select the relevant request route. Complete the currently required fields, attach the identifying details and retain the confirmation. ABC says providing a valid email address enables a receipt confirmation.

The wider caption FAQ also includes terrestrial television reception advice. For an iview internet-playback report, identify iview explicitly so that it is distinguished from a reception enquiry about an aerial broadcast.

A receipt confirms that the report reached the system. Keep the affected item and position in your notes if the team requests more detail or you later check whether the caption issue has changed.