Eligible first-time subscription requests
The supplied Hot IPTV policy allows a refund request within 30 days of the original payment for an eligible first-time subscription purchase. Include the customer name, purchase email and order reference where available.
Listed exclusions
The supplied policy excludes renewals, requests after 30 days, reseller credits, repeat refunds and partial refunds. It also lists device incompatibility and customer internet connection problems as exclusions.
How to request a review
Contact [email protected] or the verified WhatsApp number with the relevant order information and a clear description of the request. Keep a copy of the conversation. Do not send full card details or private account credentials.
Before payment
If the published policy and the actual checkout terms conflict, ask support for clarification before paying. This static website cannot approve or settle a refund.