Refund Policy
The original Hot IPTV policy describes a 30-day request window for eligible first-time subscriptions.
What the supplied policy says
First-time subscription purchases can request a refund within 30 days of the original payment. A request should include the customer name, purchase email and order reference if available.
Listed exclusions
The original policy excludes renewals, requests after 30 days, reseller credits, repeat refunds and partial refunds. It also lists device incompatibility and customer internet connection problems as exclusions.
How to ask
Contact support by email or the linked WhatsApp number and request a review with your order details. Keep a copy of the conversation. If the published policy and a checkout term conflict, ask for clarification before paying.
For current questions, email support@hotiptv.co. Read the order details and terms provided at payment before completing a transaction.
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Tell us your device, location and the plan you are considering. Ask about current availability before paying.