In ICI TOU.TV, inspect the actual episode and use its player controls. Captions and vidéodescription are separate options; an available text track does not by itself establish that the episode also has a described version.
Choose the episode before changing settings
Start from the programme, season and episode you want to watch. Radio-Canada's accessibility help points to the VD icon at the bottom right of the player as the indication that vidéodescription is offered. Activate that option when it appears. Its instructions refer viewers to the same device-specific workflow used for captions.
For captions, Radio-Canada says full programmes previously broadcast on television are captioned on its digital platforms, including ICI TOU.TV. Digital-only material has a different position: some foreign acquisitions may lack captions because of rights. This means the useful check is the exact item, rather than whether another episode or another Radio-Canada service had the option.
Use the controls documented for your screen
On a computer, begin playback and select the subtitle icon at the bottom of the video player. Use the control beside Sous-titres (C) to enable captions. The help page says the control changes colour when enabled. Radio-Canada gives the same basic instructions for Android TV.
On the mobile ICI TOU.TV app, start the video, open Réglages in the lower menu and select Sous-titres. On Apple TV, its published instructions describe a downward gesture on the remote's touch surface to expose Sous-titres and Audio, moving between the options and clicking to confirm. Follow the matching screen's menu rather than searching for the computer's exact layout on every device.
Keep programme availability and receiver controls separate
If the required option appears, select it and check the programme itself. If you are on another connected television, console or streaming device, Radio-Canada's caption guide directs you to that device's instructions or manufacturer for its control layout. It does not supply one universal remote-button sequence for every model.
A useful comparison is another episode with the same accessibility option shown. Note whether the option is missing entirely, can be selected but does not take effect, or works on another item. These observations describe three different situations. Repeatedly toggling an unrelated sound or display preference will not establish that an unlisted track exists.
Report an identifiable example
Radio-Canada asks viewers reporting caption or VD faults to provide as much content and platform information as possible, including programme title, season and episode. Add the device you used, the option shown and what happened after selecting it. For example, record that a named episode displayed VD on a particular app but selecting it left the original audio unchanged.
This short record is more useful than a general statement that accessibility is broken. It lets support identify the actual media item and the route used to play it. Recheck the current help page if your app's menus differ, because the documented controls can change with player updates.
Sources and review
- Comment activer ou désactiver le sous-titrage sur ICI TOU.TV? — Radio-Canada
- Comment activer ou désactiver la vidéodescription (VD)? — Radio-Canada
- Pourquoi il n’y a pas de sous-titres sur un contenu web? — Radio-Canada
- J’ai un problème technique avec les sous-titres ou la vidéodescription, que faire? — Radio-Canada