For ITVX on-demand and catch-up programmes, use the item’s subtitle or AD control after adverts have finished. BSL programmes are found in the Signed – BSL category. Roku sticks and Now TV boxes use device subtitle settings instead of an ITVX app control in the cited guidance.
Choose the access service you need
Subtitles, audio description and a signed programme version answer different needs. Start by deciding which one is required for the actual episode. A programme available with one feature is not evidence that it offers all three on every screen.
If the feature is essential for a shared viewing session, check it before choosing the programme for the evening. Retain the episode as well as the series title: a broad catalogue tile may lead to several editions or related videos.
Subtitles: wait for the programme controls
ITV’s current on-demand guidance says to use the S or speech-bubble button within the video player. Pause after any adverts have finished to reveal the controls. This timing matters because the controls for the programme are the relevant place to inspect the access option.
For Roku sticks and Now TV boxes, the help directs viewers to the device’s own subtitle settings instead. Establish the screen being used before explaining a control remotely. Someone following app-player instructions on one of those devices may be looking in a place the published guidance does not use.
Audio description and a signed edition
ITV documents an AD button in the player after adverts, on the platforms listed in its accessibility help. Check the current list for the screen you intend to use rather than assuming that general ITVX support also establishes AD support.
For British Sign Language, open Categories and choose Signed – BSL. This selects the relevant programme version rather than simply turning on subtitles. Compare the episode details again when moving into that collection so that you choose the intended edition.
Check the result against the need
A useful check is specific: the required subtitles appear for the programme, the selected described version contains its additional narration, or the programme is the intended signed edition. Do not treat a working picture or an accessible menu as the whole check.
When sharing the programme, include the useful version information. If a feature is missing, retain the episode link, device and option you inspected. This gives official support a concrete access question without generalising from one episode to the whole catalogue. The cited instructions concern on-demand and catch-up viewing; a live-channel question should be checked against its own current guidance.