A Knowledge app-store country error can concern the store account's country or an outdated regional setting even when the device is physically in Canada. Check that store stage first. Separately, Knowledge's live television stream is limited to British Columbia, while its on-demand discovery route serves viewers across Canada.
Identify where the error appears
Record whether the message appears before installation in Google Play or the App Store, or after installation when a programme is selected. Knowledge publishes different guidance for store eligibility and live-stream geography, so the stage matters.
The broadcaster says its app is available to Canadian users. A Canadian location and a store account still associated with another country can therefore produce different results. These checks are for a viewer genuinely located in the supported area.
Check a Google Play installation error
Knowledge's Android guidance suggests reviewing the Google account country, refreshing stored Play Store data and enabling location. Inspect the account's existing country before attempting to change it.
- Review the country shown in the account's Google Payments settings.
- Check that device Location is enabled.
- If the country is correct but the store appears stale, follow the official cache/data refresh guidance and restart before trying the app listing again.
- Google says setting a new Play country requires being in that country and having a local payment method.
- Country changes generally have a 90-day interval restriction, and updates can take up to 48 hours.
- Clearing Play Store data can remove store parental-control or password settings; review those settings afterwards.
Check an Apple App Store installation error
Knowledge's Apple guidance points to the account country or a store region that has not refreshed. On the device, look under your account's Media & Purchases settings for Country/Region and follow the current Apple prompts.
If the country is already correct, the broadcaster suggests signing out of Media & Purchases, restarting and signing back in, with Location Services enabled. Distinguish that refresh from changing the account's country.
Apple's current country-change instructions include prerequisites involving balances, subscriptions, pending activity and Family Sharing. Read those conditions before making an actual move-related change; a regional error is not a reason to assume that changing the account is consequence-free.
An installed app still has a separate live-viewing limit
Knowledge's live-stream help limits that broadcast signal to viewers in British Columbia. It directs viewers elsewhere in Canada towards the on-demand library. Installing the app successfully does not expand the live signal's territory.
After the store issue is resolved, check the exact programme and viewing mode. If live television is unavailable outside B.C., try the broadcaster's offered on-demand collection for the title rather than repeatedly changing store settings.
If support is needed, report the app store, the actual error, your province and the stage where it appears. This gives the support team a clearer problem than a general statement that Knowledge is unavailable.
Sources and review
- Why do I see Not available in your country when downloading the Knowledge App from the Google Play Store? — Knowledge Network Help Center
- Why do I see Not available in your country when downloading the Knowledge App from the Apple App Store? — Knowledge Network Help Center
- Which Knowledge streaming devices and regions can access the Live TV stream? — Knowledge Network Help Center
- How to change your Google Play country — Google Play Help
- Change your Apple Account country or region — Apple Support