A station's PBS Passport benefit and a PBS-branded Prime Video add-on are separate memberships. First identify the app, account and subscription you actually used. If the item is an Amazon add-on, manage that subscription through Prime Video rather than trying to cancel it inside PBS.
Identify the membership before changing anything
Start with the place where you watched or signed up. PBS.org and the PBS app use the PBS account and, where required, a station's Passport benefit. A PBS MASTERPIECE, PBS Documentaries or PBS KIDS subscription inside Prime Video belongs to that separate platform.
Check the subscription name and the account associated with the confirmation or receipt. A programme appearing in both places does not establish that access transfers between them. PBS expressly explains that some content overlaps while the services remain separate.
PBS also explains that the free-trial query addressed in its help article concerns a possible Amazon trial, rather than a PBS Passport trial. Identify the actual subscription entry instead of assuming that any PBS-branded offer is administered by a local station.
Match the problem to the correct route
If a PBS app asks for Passport while a Prime Video add-on is active, that does not by itself show that the Amazon subscription failed. It can simply mean the viewer is using a different service from the one subscribed to.
| What you are trying to use | Relevant membership route |
|---|---|
| Passport programmes on PBS.org or the PBS app | PBS account and the supporting station's Passport benefit |
| A PBS-branded add-on inside Prime Video | The Amazon account holding that add-on |
| A Prime Video trial or subscription question | The actual Amazon subscription entry and Amazon support |
Cancel an Amazon add-on using its current instructions
Once the exact add-on has been identified, Amazon's current help provides this sequence:
- Open Prime Video's Account & Settings and select Subscriptions.
- Find the specific add-on subscription you intend to manage.
- Choose Unsubscribe, which may also be labelled withdraw, and confirm.
- Read the confirmation screen and retain the displayed subscription end date.
Check the outcome against the original goal
Amazon says the confirmation shows when access ends and permits reversal before that date. Cancellation does not itself refund earlier charges. If the subscription is billed through Apple, follow the billing route identified for that purchase; Amazon's help includes a separate renewal-timing condition.
If the goal was simply to watch an already entitled programme, return to the app associated with that entitlement. If the goal was to stop a particular add-on, verify that exact entry's end date. A cancellation confirmation for one membership is not confirmation that a separate station membership or another subscription was changed.
Sources and review
- Watching PBS videos on other streaming services. — PBS Help
- I would like to cancel my free trial membership — PBS Help
- Cancel Your Prime Video Add-On Subscription — Amazon Prime Video