RaiPlay and RaiPlay Sound use a unified Rai account. For an email-based Rai login, use Rai’s password reset with the registered address. If you originally used a social sign-in, you can recover it through that provider or use the same email in Rai’s reset flow to create a separate Rai password.
Start with the way you first registered
The same account can be used for RaiPlay and RaiPlay Sound. Think about the last successful sign-in. If you typed your address and a Rai password, start with Rai’s reset. If you selected the social provider’s button, check which social account and email you used.
This is useful when a household has more than one address or when a viewer usually signs in on a shared device. If you can still open your account details on another device, use the address there to identify the existing account before starting recovery.
For an email and Rai password
Open the official Rai sign-in and choose the forgotten-password option. Enter the address you used when registering. Rai sends a link to its user-profile page, where you can set a new password. Check the junk or spam folder if the email does not appear.
Open RaiPlay again and try the new password for that address. If you also use RaiPlay Sound, you can sign in there with the same Rai account. Check your usual signed-in area to confirm you opened the expected account.
For an original social login
If you want to continue with the provider button, recover the social account through that provider. Rai also describes a second route. Use the email address attached to the original social login in Rai’s password-reset form, then follow the message to create a Rai-specific password.
Rai says you can keep using the social button after setting the Rai password. You can also use the usual email form with the social-linked address and the new Rai password. This gives the existing account another way to sign in.
When the original email address has changed
Rai’s account FAQ sends email-change requests to its official contact form. Use that route if you can identify your prior account but need help with the registered address. For a support request, describe whether you used the social button or the email form and what step you reached. Keep passwords and reset links private.