RTHK On The Go: live works but catchup needs a sign-in

Choose live or a particular past edition

A live channel and a missed programme are different destinations. Decide which you want before changing the connection or searching every collection. For a live appointment, the publisher directs users through Live to the radio or television programme schedule, covering the current day and upcoming week.

For catchup, identify the programme and edition, then check the account state. RTHK expressly says an unregistered user cannot use catchup or personal collections. A sign-in request at that point is therefore different from a live stream repeatedly disconnecting. The former concerns the selected feature; the latter needs its own observation.

Use the collection that matches the goal

The app guide places programme subscriptions in My Subscriptions and playlists in My Playlists, within My Collection. Following a programme and arranging selected items to play in sequence serve different purposes. Choose deliberately rather than adding the same work everywhere and later forgetting which collection contains it.

A weekly-programme example

Suppose you regularly follow a discussion programme but miss one edition. Sign in, open the programme and locate the edition by its broadcast date or subject. Subscribe to the programme if the aim is to return for later editions. If you want to group that discussion with two other selected programmes for a journey, create a playlist for those items instead.

Before adding items, give the playlist a purpose you will recognise, such as an interview topic or a particular trip. After adding them, inspect the order. RTHK says playlist programmes play consecutively; the practical check is whether you selected the intended complete editions, rather than a similarly titled programme or another date.

Membership does not make every past item available

The publisher describes an archive window of twelve months, subject to copyright restrictions and its availability decisions. Treat that as a qualified archive scope, not a promise that each programme from that period will appear. Keep the exact missing edition and date when a search returns no result.

If sign-in is complete and the item is still absent, separate “cannot find this edition” from “all playback fails”. First verify the title and date; then retain any item-specific availability message. Avoid interpreting an absent episode as proof that an entire channel has disappeared. When sharing a programme, use its programme-page sharing option so another viewer receives a specific reference rather than only an instruction to open the app.