Use Clan’s Perfil infantil to keep browsing inside the children’s web area. RTVE requires the parental PIN to leave that profile for general RTVE Play. The separate age-level PIN controls opening programmes above a threshold on supported connected TVs and in the RTVE Play mobile app.
For browsing inside Clan
RTVE describes the Clan web children’s profile as a space with the preescolar, infantil and junior front pages. Open the official Clan web portal and check for Perfil infantil. When it is active, use the age section that fits the child’s viewing session.
Try opening the family’s usual Clan series through that space. When you return to the general RTVE Play environment, RTVE says the web profile requires the parental PIN. An adult can confirm that prompt on the device before handing it back.
For playback restrictions in the main service
RTVE also describes a PIN associated with a recommended age threshold. An adult sets the maximum age level for content that can open without the PIN. A programme with a recommendation above the chosen level requires the PIN when playback is requested.
RTVE documents this age control on connected televisions and in its mobile app. Use the account controls available on the device where the child will watch, and check the rating of the programme you are trying to open. The profile exit prompt and the age restriction prompt serve different actions.
Check the interface you are using
Clan programmes are available through the Clan web portal, within RTVE Play and through the Clan app for some devices. RTVE’s FAQ describes the specific Perfil infantil on the Clan web route. Open the same service and device you intend to use when checking the behaviour.
In a household that uses a browser for a child and a connected TV for shared viewing, check the two settings separately. On the browser, confirm the child is in the Clan profile and that leaving asks for the PIN. On the TV, check how the configured age level applies to a title with a higher recommendation.
Describe a PIN prompt by the action that produced it
If you need RTVE help, include the device, whether you were leaving Clan or starting a programme, and any title or age rating shown. Keep the PIN out of the request. This gives support the interface and control to investigate.