STV Player groups audio-described and visually signed programmes in separate Browse/Categories collections. Selecting an item there plays that version. Subtitles are a separate programme feature, indicated in its description and controlled through the playback bar on the documented screen.
Choose a version before choosing a control
STV’s accessibility help separates Audio Described and Visually Signed programme categories. These identify versions of the programme. Subtitles are then checked for the selected item. Decide which feature is needed before searching the main programme collection.
This matters when a series has several possible entries. A visually signed episode, a described episode and the standard episode can share a familiar title while answering different access needs. Compare the episode and edition when moving between collections.
Find the described or signed programme
Open Browse/Categories in the STV Player app and choose Audio Described or Visually Signed. STV also publishes matching category pages on its website. Its help says selecting a listed programme automatically plays the relevant version.
If you are recommending the programme, save the version-specific result where available and name the access service in the recommendation. Sending only a generic series title makes the next viewer repeat the version selection and can leave them on a different edition.
Check subtitles on that item
STV says a subtitle indication appears in the programme description where subtitles are available. For connected televisions, its subtitle help identifies the speech-bubble control in the playback bar after the programme starts. On the website and Apple devices it identifies an S control.
Use the control documented for the screen in front of you. When helping another viewer, first ask yourself whether you are describing a television, website or mobile interface. The same access need does not require identical icon wording on every surface. STV also notes that only some live-stream programmes have subtitles, so on-demand availability should not be generalised to all live viewing.
Make the viewing check specific
Before a shared session, confirm the correct episode and the required version or subtitle option. The useful result is the intended programme with the access feature someone needs, rather than merely finding a menu labelled accessibility.
If the feature is absent, keep the item link, edition, device and category you used. Explain whether the difficulty is finding the version or selecting subtitles once it plays. Those are separate stages, and identifying the stage gives official support a concrete question to examine without assuming that one missing option describes the entire series.