Update an STV Player postcode through the signed-in website’s personal details and save the change. Use the correct postcode for your actual circumstances. STV’s Scottish broadcast-region programmes and its wider UK catalogue have different applicability, so a saved postcode is only one part of checking a missing item.
Identify the offering you expected
STV says its live-channel and broadcast-programme rights are linked to central and north Scotland, while viewers elsewhere in the UK receive a wider selection of other content. It checks geographic location to present the appropriate offering and also uses the postcode for relevant advertising.
Before editing the account, identify the missing item: an STV channel transmission, its catch-up edition or a Player catalogue title. The first two raise a different regional question from a general boxset. Keeping that distinction clear prevents an account edit from becoming a promise that every programme will appear.
Save the correct account detail
STV’s postcode help documents the website route:
- Sign in at stv.tv with the intended account.
- Open the initials/profile icon at the upper right and the personal-details page.
- Replace the postcode with the correct value.
- Select Save to finish.
Compare the programme after the edit
Return to the intended programme and inspect the current offering. Keep the account identity consistent if another screen is involved. A successful personal-details save tells you the account edit completed; it does not establish a particular programme’s rights or playback.
For example, a viewer who can browse a UK-wide drama collection but cannot see an STV channel programme may be encountering the documented difference between offerings. A viewer seeking a particular local news report should also identify the correct edition and date. These cases need programme context in addition to the postcode field.
Use the first unresolved fact to choose the next step
If the account contains an incorrect postcode, correct that fact. If the postcode is already correct, inspect the broadcast-area applicability and the item’s current information rather than repeatedly substituting locations. If the issue concerns a different device, note which account is signed in there.
For official support, describe the programme, date, actual viewing location and whether the saved postcode was corrected successfully. You can state that the details were checked without publishing the full account record. This produces a specific regional-catalogue question instead of a vague report that the whole service is unavailable. The purpose of the edit is accurate account information, followed by an accurate programme check.