Request STV Player’s password reset through its website and use the emailed link within one hour. After recovering the original account, use Manage account and Personal details to update the email address if needed. Recovery and editing an already accessible account are different stages.
Start with the account you intend to keep
Identify the email address used for the existing STV Player account before requesting a reset. If you have more than one familiar address, compare your own account or purchase records rather than creating another account as a substitute for recovery.
The important boundary is whether you can receive the reset message for that address. STV’s published procedure sends the reset there. Its personal-details editor is available once signed in; it is not described as a way to bypass an inaccessible inbox before account recovery.
Follow the current reset sequence
STV’s May 2026 help documents this website flow:
- Open stv.tv and select Sign In.
- Enter the account email address and choose Let’s Go.
- At the password prompt, select Forgotten Password.
- Select Reset Password on the next page.
- Open the reset email and use its link within one hour.
- Create the new password, then sign in with it.
An expired message and a missing message need different checks
STV says an expired link requires repeating the reset request to obtain another. Use the current request rather than returning to a message from an earlier attempt. If the message has not arrived, the help directs viewers to check junk or spam before contacting STV for assistance.
Keep the state clear: request submitted, message received, link still current, new password saved and sign-in completed. If the process stops, the first unresolved stage is the useful detail to describe. Do not send the reset link or a password in a support request.
Maintain the email after access is restored
STV’s account-information help directs signed-in viewers through the upper-right profile icon, Manage account and Personal details. That page permits editing the email address alongside other personal details; use Save to retain the change.
If you plan to stop using the old email address, complete the account-maintenance task while you still have access to the intended account and inboxes. Record which address should be used on the television or phone afterwards. This makes a later sign-in question easier to resolve and keeps account recovery tied to the original identity rather than a growing set of replacement registrations.