TVNZ+ lets you sign out on the device itself or remove a signed-in device through its website. Remote removal is a browser workflow confirmed by a code sent to your email. TVNZ says the removed device is signed out the next time its app opens; signing in on another device does not itself remove the old session.
Use local sign-out when the television is available
If you still have the television or mobile device, use the app's navigation menu, open Settings and select Sign out. On a computer or mobile browser, use the profile icon or name at tvnz.co.nz and choose Sign out.
TVNZ says the local sign-out returns you to the homepage. Check the result before handing the device back. This confirms the intended account session has ended instead of assuming that closing the player or leaving a programme page removed it.
Remove a device through a browser
When you no longer have the device, use a computer or mobile browser. TVNZ expressly limits remote sign-out to these browser routes, so searching for the same device-management control inside the television app is unnecessary.
- Sign in at tvnz.co.nz using your own account.
- Open the profile icon and select Account.
- Find the Devices section and identify the session to remove.
- Select Remove beside that device.
- Retrieve the one-time code from your account email and use it to confirm removal.
- Confirm access to the correct email account before starting.
- Choose the intended device in the list rather than removing an unrelated household television by habit.
Understand the timing and the new-device limit
TVNZ documents that remote removal takes effect when the affected device next opens TVNZ+. The help does not promise an immediate interruption of a video already playing, so treat removal and the next app opening as the documented sequence.
The broadcaster also says that signing in on a new device does not affect other devices. Logging into your phone after leaving a shared television is therefore not a replacement for removing that television's session. Use the device list when the aim is to end that specific access.
Recognise an expected sign-out
TVNZ's separate sign-out guidance lists app updates, device restarts and browser-cache clearing among reasons a session can end. Its April 2026 platform update also signed viewers out and introduced email-code access without a password.
If your own device unexpectedly asks you to sign in, check whether it was deliberately removed or recently updated. Repeated unexplained sign-outs warrant a report to TVNZ with the affected device and when it happened. Keep this separate from removing a known shared-TV session: one is an access problem to investigate, while the other is a deliberate account-management action.
Sources and review
- How do I log out or log out of other devices? — TVNZ Help
- Why have I been logged out? — TVNZ Help