Foxtel Now subscriptions and the Foxtel App

Start from the account, then choose the screen

An existing residential customer may already have an App route through their Foxtel account. A Foxtel Now customer has a standalone streaming subscription and can use the documented App route on supported personal devices. The account controls the package and the device determines which software you open.

For a television or streaming device, Foxtel’s device guidance can name the Foxtel or Foxtel Now app depending on the model. Match the exact platform and model before searching the store. An icon with the shared Foxtel name is only one identifier. The support instructions for the device and the sign-in for the actual account complete the match.

Choose live viewing or a published on-demand item

Foxtel explains recording in the context of its traditional set-top box and points Foxtel Now users to live and on-demand playback. If you want a programme after it airs, check the On Demand listing for its full item. A box recording is something your box has saved, while the on-demand copy comes from the service’s published selection.

For example, suppose a programme appears in the live guide at eight and you plan to watch it the following morning. Check whether the programme also has a full on-demand entry for your package. A guide entry gives the live time. The on-demand entry gives the later viewing route if it is listed. Keep both entries distinct when planning.

Use the account route that matches the issue

Open the package information in My Account if a channel or programme has a package label. Use the device support page if the account is active but the app is missing from the television. For a question about a saved programme, establish whether it was recorded on a traditional box or selected from Foxtel Now’s published library. Those facts give Foxtel support the right starting point.