Sky Go is the viewing app for eligible Sky TV customers. The current UK listings split it into Sky Go (Q / +) for Sky Q and Sky+, and Sky Go (Glass/Stream) for Sky Glass and Sky Stream. Start with the TV service on your Sky account when choosing which app to install.
Use the name of your home TV product
Sky UK publishes two developer listings. The Glass/Stream listing explicitly directs Sky Q and Sky+ customers to the existing Q/+ app. Both listings describe live and on-demand viewing with selected downloads. The Glass/Stream app also describes its own TV Guide and Search for compatible mobile and tablet devices.
Look at the suffix in the app listing and confirm the publisher is Sky UK Limited. If you have changed your home TV service, repeat that check before entering account details. Sky’s support page also branches by the two app versions, so use the branch matching the app you installed.
The programme can come from more than one place
The Q/+ developer listing says available content varies with the Sky TV subscription and device, and some live programmes are unavailable. The Glass/Stream listing describes access to Sky and selected other channels, as well as on-demand and offline viewing.
If a live listing is missing on your phone, compare the device, channel and account product with the entry you found in your television guide. For a film or episode, check the on-demand page on that app. The service may have a title entry separate from the live transmission you saw at home.
Keep the app and the account in the same support request
Include the full app name, home TV product and the action you tried. Downloading an episode, opening the live guide and resuming on a compatible device are different requests. If you use NOW as well, say which account and app you opened so the support route matches the actual session.
Sources and review
- Sky Go (Q / +) — Sky UK Limited
- Sky Go (Glass/Stream) — Sky UK Limited
- Sky Go — Sky