Alexa Captions displays supported assistant responses; it does not supply a programme’s caption track. Programme captions and audio description must be offered by the selected source and supported player. Amazon’s Prime Video playback examples must not be applied as universal instructions for independent apps.
Identify which text or speech is wanted
A viewer may want to read an assistant response, follow film dialogue or hear visual description. Write the requirement and the actual application. The same word Accessibility on the device menu does not mean one switch supplies all three features.
Use a programme known to offer the required authorised track for any media check. An app’s home-screen language preference or an assistant answering successfully does not establish that programme’s caption or description availability.
Use the matching control owner
Amazon documents an Alexa Caption switch in the Fire TV Accessibility settings. For its own Prime Video examples, it documents playback options for subtitles and applicable audio-description tracks. Independent players can expose separate controls.
| Task | Where to look | Result to verify |
|---|---|---|
| Read an assistant answer | Fire TV Accessibility and Alexa Captions. | A supported response appears as text. |
| Read programme dialogue or sound cues | The selected player’s caption and track controls. | The required supplied track appears in that programme. |
| Hear description of visual action | The player’s available descriptive audio tracks. | Narration describes the scene in the required language. |
Verify the selected layer
Use an ordinary assistant question to check assistant text. For media, choose a permitted moment with a known caption or description track and inspect the player’s selection. Amazon’s Prime Video examples apply to that player.
Report the missing feature precisely
The expected result is either the required supported feature or a specific availability question. State app, programme version, language and required function. Ask Amazon or the player publisher about its controls and the provider about available media tracks. A native feature cannot promise every title’s accessibility or create a membership in a separate content platform.
Sources and review
- Accessibility Features for Fire TV — Amazon