Start with the guide’s source scope. OTT Navigator can match a provider-associated guide by an exact, case-sensitive channel ID. Global guide sources use channel names. A manual association takes effect on the next guide reload, so verify the load report and the intended channel before editing anything else.
Choose the source scope before trying a manual association
Use an authorised guide source in an accepted XMLTV form, such as XML or compressed XML where supported. For one provider, check Settings > Provider > the intended provider > Provider properties > EPG source 1. For a genuinely global guide, use Settings > EPG teleguide > User-provided EPG sources. Some multiple-source choices require Premium, and Simplified mode can hide setup controls.
For example, a fictional provider entry has tvg-id “harbour.north” while its XMLTV channel ID reads “Harbour.North”. They differ in case. A provider association cannot match that ID exactly, although any applicable name match is a separate possibility. A global guide instead relies on names, so a visible channel name difference can matter there even when IDs agree.
Read the reload result in order
| Result | Next check |
|---|---|
| The intended source did not load | Check access, supported format and the intended source label before mapping a channel. |
| The report shows data with an old Guide until date | Check whether the supplied guide covers the date you need. A matching rule cannot create newer events. |
| The guide loads with current dates but one channel stays empty | Compare that provider entry’s ID or name against the applicable guide scope. |
| The channel matches but one event looks wrong | Check the selected source’s regional schedule and event time. |
Map the one unresolved channel and reload
Hold OK or long tap on the channel. Under EPG teleguide, use Map channel to EPG, then choose the relevant provider or global source and the guide channel. Record which mapping was selected. Use Settings > EPG teleguide > Reload EPG teleguide and confirm a current event for that channel. A mapping stored before reload can exist while the old guide view is still visible.
If the newly matched event is from the wrong regional service, revisit the source choice and exact channel name. When asking for help, report the provider label, guide scope, ID case and relevant report date. Omit the guide URL if it includes a credential.
Sources and review
- EPG (TV guide) setup — OTT Navigator
- The TV guide is empty for some channels — OTT Navigator