Understand reseller credits
Start with the credit balance, package rules and expiry terms. Record every allocation and renewal before quoting customers.
Explore guidePractical panel operations
IPTV Reseller Knowledge Base
Learn the basics of reseller credits, client onboarding, renewals and safer administration.
Four subscription terms Device-specific help Direct support
Smart TV, Fire TV and mobile 1, 3, 6 and 12 months Reseller credit packages WhatsApp and email support
Explore the library
Practical guides in this section
Onboard a new viewing client
Capture the client device and preferred player before issuing details. Send a short setup checklist and confirm a successful test.
Explore guideManage subscription renewals
Track expiry dates and ask the client to confirm the requested term. Verify the renewed account state in the panel before closing the ticket.
Explore guideOffer a controlled test
Use only available trial tools and explain the test scope. Confirm the tested device and connection before recommending a long plan.
Explore guideSet transparent retail pricing
Separate wholesale credit cost, taxes, app fees and support time. Never advertise an unverified discount or hidden guaranteed return.
Explore guideBuild a customer support process
Collect device, player and error details in a single support request. Make clear who helps the customer and when to escalate a platform issue.
Explore guideSecure the reseller panel
Use a unique password and available multifactor protection. Review sessions and remove access when a team member leaves.
Explore guideKeep a credit ledger
Log purchase, assignment, reversals and remaining balance. Reconcile the panel balance with records after each batch.
Explore guidePublish a clear reseller storefront
Show real plan prices, support route and applicable policy details. Do not display invented reviews or unsupported brand logos.
Explore guideWrite clear activation messages
Use concise steps for the client's exact device and player. Avoid putting credentials in public posts or group chats.
Explore guideRecognize unusual account activity
Review new subusers, unexpected credits and unfamiliar sessions. Pause suspicious accounts and request a provider audit.
Explore guideKeep brands and trademarks clear
Use your own identity for marketing and product support. Do not imply ownership or endorsement by a player or broadcaster.
Explore guideCreate reusable setup guides
Separate Fire TV, Smart TV and mobile steps. Version guides when app interfaces change.
Explore guideProtect subscriber information
Only request information needed for support and billing. Store credentials and receipts with access controls.
Explore guideTriage reseller support tickets
Ask whether the issue affects one channel, one account or several clients. Check known service notices before replacing credentials.
Explore guideEstimate reseller margin
Subtract credit cost, support, transaction fees and taxes from retail price. Review refunds and renewals rather than treating gross receipts as profit.
Explore guideQuote across currencies
State the checkout currency and the amount the client will pay. Explain that banks or processors may convert at their own rate.
Explore guideVerify a reseller order
Check tier, amount and delivered credits against the order record. Get discrepancies resolved before allocating clients.
Explore guideTalk to a real person
Need help choosing?
Tell us your device, location and the plan you are considering. Ask about current availability before paying.