Work through the checks
- Record the new model, OS and intended player.
- Ask support whether the existing account can move and whether registration must change.
- Install through the appropriate store or publisher route.
- Test within the agreed connection allowance before removing the old configuration.
A software licence and a Hot IPTV service term may have different transfer conditions.
Send the useful details
Tell support the actual device model, OS, player and version. For playback, name the item and time zone. For an order, use the receipt reference. Keep passwords, private playlist URLs, device keys and full payment details out of public screenshots.