Work through the checks
- State whether the request concerns a new trial, an existing account or reseller credits.
- Include the device, OS, player and exact issue where relevant.
- Use an order reference for billing questions.
- Keep private credentials and payment details out of public messages.
Support hours and response-time guarantees have not been supplied, so this website does not promise a response deadline.
Send the useful details
Tell support the actual device model, OS, player and version. For playback, name the item and time zone. For an order, use the receipt reference. Keep passwords, private playlist URLs, device keys and full payment details out of public screenshots.