Work through the checks
- Find the player edition’s documented favourites or group controls.
- Add a small test set and confirm remote navigation.
- Keep national feeds with similar names distinguishable.
- Check whether local settings survive updates or reinstalling.
A favourite is a local navigation choice, not a new entitlement or source.
Send the useful details
Tell support the actual device model, OS, player and version. For playback, name the item and time zone. For an order, use the receipt reference. Keep passwords, private playlist URLs, device keys and full payment details out of public screenshots.