Work through the checks
- Find the previous order reference.
- Choose the duration to enquire about.
- Confirm price, start/end dates and whether any login details change.
- Keep the receipt and verify the agreed account state in the actual player.
Opening a WhatsApp draft does not settle payment or renew access.
Send the useful details
Tell support the actual device model, OS, player and version. For playback, name the item and time zone. For an order, use the receipt reference. Keep passwords, private playlist URLs, device keys and full payment details out of public screenshots.