Work through the checks
- Identify which saved values contain credentials or device keys.
- Use a private password manager or another appropriate private record.
- Exclude account links and QR codes from shared screenshots.
- Ask the provider about rotation if credentials have appeared publicly.
A playlist URL may contain the same access information as a password.
Send the useful details
Tell support the actual device model, OS, player and version. For playback, name the item and time zone. For an order, use the receipt reference. Keep passwords, private playlist URLs, device keys and full payment details out of public screenshots.