Work through the checks
- Record the current player version and account recovery route.
- Check available storage and the developer name on the listing.
- Update the correct edition through its authoritative route.
- Reopen the player and test the same action.
An Android package does not update a Tizen, webOS, VIDAA or Vega application.
Send the useful details
Tell support the actual device model, OS, player and version. For playback, name the item and time zone. For an order, use the receipt reference. Keep passwords, private playlist URLs, device keys and full payment details out of public screenshots.