Contact support before expiry with the existing reference and desired term. Confirm whether renewal extends the same login and from which date. After the agreed payment and action, compare expiry with confirmation rather than assuming a second order automatically renews the old account.
Why it matters
The player can retain an old profile while a new purchase creates another account. Clear identification avoids unintended duplicates. App-licence renewal remains separate from subscription renewal.
Work through the steps
- Identify the current account and displayed expiry.
- Agree term, total, currency and renewal start.
- Check updated expiry and retain confirmation.
What to avoid
The useful takeaway
Published totals are $11.99, $24.99, $39.99 and $50.99 for one, three, six and twelve months. Ask about renewal conditions; no automatic renewal or carryover rule is inferred.
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Published 29 October 2026 · Hot IPTV editorial team · How we write and update guides