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Manage OTT Navigator profiles and provider access

Check OTT Navigator’s personal data, shared provider list and profile access separately.

OTT Navigator’s Premium profiles keep some viewing data separate, including favourites, history and search. Configured providers are shared by default. Review a provider’s Allow access control when the household needs different source access, and check a profile PIN at the profile switch.

Create a named profile before reorganising a source

On the intended device, check Settings > General > User profiles. If the controls are missing, confirm Premium eligibility and check whether Simplified mode is hiding them. Use Add new list item for a new profile. Rename and activate it as appropriate, then verify the active name before editing a favourite.

The default profile has special rules. The publisher says it cannot be renamed, deleted or protected by a profile PIN. Keep that role in mind when you decide which person will use the default profile and which profile needs a PIN. On a supported TV or box, check Choose manually every time if a profile prompt at app startup would help the household.

Verify both a personal item and a shared source

Suppose an evening viewer has a new profile. An old Continue watching item is absent, as expected for separate personal history, but a household provider still appears. Check the two observations independently before creating another provider connection.

QuestionCheck
Is the intended viewer active?Compare the current profile name with a known favourite, history entry or recent search.
Should this provider be available here?Open Settings > Provider > the relevant provider > Provider properties > Allow access and review the intended profiles.
Should switching into a named profile require its PIN?Test the profile switch from another eligible profile, using the owner’s intended setting.

Keep the access requirement specific

When changing provider access, verify it in both the intended restricted and permitted profiles. Keep any device-wide purchase controls or provider controls separate. A profile PIN addresses entry to that profile and does not establish a device-wide content or settings lock. A new profile on the same player also leaves the provider’s account allowance unchanged. If the household needs a different boundary, name the exact action the viewer should or should not be able to perform.

Sources and review

Documentation checked 2026-11-11. Guidance from publisher documentation. Physical device and service playback tests are pending.

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