Create OTT Navigator channel tags

Create the smallest useful group

Choose an existing authorised channel and a recognisable tag name. If two providers have a similarly named entry, check the source label before adding a member. A channel can belong to several tags, so one daily viewing group can coexist with a separate group for occasional programmes.

1. Hold OK on a channel with a remote, or use the supported long tap on touch controls.
2. Open Select tags. Choose an existing tag or use Add new list item to create one.
3. For an entire provider category, check the corresponding category menu on an eligible version. Read which channels the bulk choice will affect before confirming.
4. Open the personal category, then find the same channel through its provider category to check both routes.

A missing selector and a missing group call for different checks

If Select tags disappears after a household member switches to Simplified mode, inspect the installed app’s User experience level. Open a fuller interface if the household wants to edit tags. Reopen the same channel menu before touching providers or reinstalling the app.

If the selector is visible but one tag is gone, check whether the last channel was removed from it. The app removes an empty tag. For example, removing River Radio from a one-member Morning group can remove Morning from the list while leaving River Radio in its original provider category and any other tags.

Decide whether the result needs repair

If the same provider entry is present in both views, the organisation task is complete. If the group has the wrong similarly named member, edit the tag membership and keep the providers intact. If the menu still lacks the action on an eligible version, record the app version, Premium state and UI level for the publisher. Those three details are more useful than a screenshot of the entire catalogue.